How is My Item Sent?
All Packages Ship through DHL, UPS FEDEX OR SKYNET.
Please Remember when you accept a delivery, you are signing to say that you have received the goods in a perfect conditions. If you notice any damage on the package or if you think it has been mishandled always sign as “damaged” or if the packaging is in a very bad state please refuse delivery and contact us.
How long will it take to process and receive my Order?
We mostly process all orders within 24 hrs except for weekend and holidays. Standard Delivery time may takes 4-6 business days after shipping out package within the USA.
Expedited delivery time may takes 3-5 business days after shipping out package within the USA.
We also provide shipping to Canada and it may takes 5-7 business days with standard class shipping.
What days are regarded as Working Days?
Business days are classed as Monday to Friday and exclude weekends and all public holidays.
How can I track my Order?
Once your package is dispatched you will receive an e-mail giving you a link to
our courier’s website along with a tracking number that
will allow you to track the status of your delivery.
Will you deliver to
an Alternative Delivery Address?
As a security measure to protect our customers and ourselves from fraud we will
only dispatch items to the address where your credit/debit card is registered
or if paying via PayPal to
your PayPal
Registered Address.
What if there is a problem
with my Product?
If you are in any way unsatisfied with the product you have received you may
return it to us for a full refund any time up to 15 days after
you have received the goods providing the goods are unused and still have their
original packaging. For more information about returns please
see the returns tab.We do advise that you check your goods thoroughly on
receipt as you are signing to say that you received them in good condition.
What happens if I do not
Receive my Goods?
If your items are sent by regular courier, you should receive your goods within 4-6
business days. After this time, if your goods have not arrived
please contact us through email or customer
service at 1(718) 355-9214. In the unlikely event that goods
are lost in transit, they cannot be classified as missing until after 7
days (14 days for International). However liability for goods
lost in transit is borne by ourselves and in this event we will either dispatch
replacement items out to you as soon as the original items are confirmed as
missing or we will offer you a full refund.
Custom Duties for International Order:
Please be noted that Buyer will be responsible for any Duties or Import Fees charged by destination Country’s Custom Department.